Kaspersky Anti Virus for Windows Workstations Causing Computers to Freeze and Lock Up

This is only a quick blog entry, relating to something we've picked up on over the last few weeks.

We’ve seen a number of cases where computers have completely frozen up, to the point where the only thing you can do is kill the power to the computer. This seems to happen most commonly when the computer has been left idle and the user is away from the computer. When they return to it, it’s frozen.

One thing that always appeared to be the case was that Kaspersky Anti Virus for Windows Workstations was installed and doing an update when the computer froze. We know this because you could see the Kaspersky icon in the bottom right of the screen with the update icon next to it.

Thankfully there is also an easy cure to this problem………….

We noticed that all of the computers suffering this problem we’re running Kaspersky Anti Virus for Windows Workstations Version 6.0. This is aimed at businesses as it plugs into the Kaspersky Admin Console.

Having done some digging, we could see that the build of this version was out of date. A quick visit to the Kaspersky Labs UK website was next in line, and there we found the latest build which is Kaspersky for Windows Workstations 6.0 MP4. All you need to do is download and install this version. It will detect your product key so there is no need to worry about backing this up. Once installed, ensure you update it straight away for good measure.

Once you have this latest build installed, we found the computer freezing problem no longer occurs. Your welcome.

About the Author: Gavin Moorhouse isn’t a fan of television, he prefers listening to the radio and reading. He also runs an IT Support and Computer Services in the West Midlands called Lucid Computer Solutions Ltd.